Shipping & Returns

Shipping & Returns Policy — TheYotaGarage

Last Updated: 2026-01-16

This Shipping & Returns Policy applies to purchases made through TheYotaGarage ("we", "us", "our"). By placing an order, you agree to this policy and our Terms of Service.

IMPORTANT: This policy is intended to summarize our shipping and return procedures. In the event of any conflict between this policy and our Terms of Service, the Terms of Service shall control to the maximum extent permitted by law.

1) Returns — Quick Summary

  • Returns must be requested within 30 days of the original invoice date.
  • Returns require a Return Merchandise Authorization (RMA) issued by TheYotaGarage.
  • Items must be new/unused, in original packaging, and in resellable condition.
  • The customer is responsible for return shipping costs unless the item is defective or we shipped the wrong item.
  • A restocking fee of up to 30% may apply at our sole discretion.
  • Certain items are non-returnable, including special-order/made-to-order items, electrical components, opened fluids, and wheels/tires.
  • We do not reimburse labor, installation, diagnostic, towing, storage, or any other third-party costs.

2) Return Eligibility Requirements

To be eligible for a return:

2.1 Timeframe

Returns must be requested within 30 days of the original invoice date.

2.2 Condition Requirements

Returned products must be:

  • New and unused
  • Uninstalled
  • Unmodified
  • In original packaging
  • In resellable condition

Returns may be denied if the product shows signs of:

  • installation or test-fitting
  • wear, scratches, damage, missing components
  • damaged or heavily marked packaging
  • missing instructions, hardware, tags, or accessories

2.3 RMA Required (No Exceptions)

Returns are only accepted if an RMA number has been issued by TheYotaGarage.

Any return shipped without an RMA may be refused or returned to sender at the customer's expense.

3) Restocking Fees (Up to 30%)

A restocking fee of up to 30% may apply to any return, at our sole discretion.

Restocking fees exist because many of our products are sourced from third-party suppliers and manufacturers, and returns may involve:

  • supplier return penalties
  • reboxing/inspection labor
  • processing and administrative costs
  • inventory handling
  • payment processing costs

Some returns may have no restocking fee, while others may have a fee based on the vendor, product type, condition, and return reason.

4) Made-to-Order / Built-to-Order / Special-Order Items

Some products sold by TheYotaGarage are made-to-order, built-to-order, custom-assembled, special-order, or otherwise prepared specifically for your order.

4.1 Cancellations After Build Process Initiation

If you request cancellation after the build process has been initiated, you agree the order may be subject to a cancellation and/or restocking fee of up to 30%.

For purposes of this policy, the "build process has been initiated" when:

  • the order has been submitted to the supplier/manufacturer, or
  • production, allocation, sourcing, or fulfillment has begun

5) Non-Returnable Items (Final Sale)

The following items are not eligible for return, exchange, or refund unless required by law:

  • Special-order / made-to-order / built-to-order items
  • Electrical components and electronics
  • Opened fluids, chemicals, or similar products
  • Wheels & Tires (non-returnable)
  • Items marked non-returnable on the product page
  • Any item that has been installed, used, modified, or damaged
  • Items returned without original packaging or missing parts/hardware
  • Clearance, open-box, blemished, or used items (if labeled as such)

If you are unsure whether an item is returnable, contact us before ordering.

6) Return Shipping Responsibilities & Risk of Loss

6.1 Customer Pays Return Shipping

Unless the return is due to our error (wrong item shipped) or a confirmed defect, the customer is responsible for:

  • return shipping cost
  • shipping insurance (recommended)
  • packaging materials
  • risk of loss during return transit

6.2 Risk of Loss During Return Shipment

The customer bears all risk of loss or damage during return shipment.

We strongly recommend:

  • shipping insurance for the full value of the return
  • signature confirmation
  • using a reputable carrier (UPS / FedEx / USPS where applicable)

7) Refund Processing

If your return is approved:

  • Returns are typically processed within 10 business days after the returned item is received and inspected (excluding weekends/holidays).
  • Refunds are issued to the original payment method only.
  • Refund amounts may be reduced by:
    • restocking fees (up to 30%)
    • shipping charges (including outbound shipping if applicable)
    • vendor handling fees (if applicable)
    • any non-refundable charges

Once a refund is processed by us, it may take an additional 5–10 business days for your financial institution to credit your account.

8) Exchanges

We may offer exchanges at our discretion depending on the product and vendor availability.

If an exchange is approved:

  • the customer may be responsible for shipping costs
  • restocking fees may apply depending on vendor policies and product condition

9) Incorrect Items / Shipping Errors

We do our best to ship accurately, but errors can occur.

If you believe you received the wrong item, you must contact us as soon as possible and provide:

  • order number
  • photos of the item received
  • photos of the packaging and shipping label
  • description of the issue

Shipping errors must be reported within 30 days of the invoice date.

After 30 days, we are not liable for shipping errors.

10) Damaged Packages (Standard Parcel Shipments)

If your order arrives with visible shipping damage, you must:

  1. Take photos of the box and product immediately
  2. Keep all packaging materials
  3. Contact us with your order number and photos

Damage must be reported within 48 hours of delivery.

We may require documentation before issuing an RMA, replacement, or refund.

Note: Cosmetic imperfections on certain products may not qualify as damage claims (see oversize/freight sections below).

11) Oversize Items (Bumpers, Skid Plates, Sliders, Racks, etc.)

Oversize and heavy items (especially metal products) have an increased likelihood of shipping wear such as minor scratches, scuffs, or small dents due to handling and packaging limitations.

Examples include (but are not limited to):

  • bumpers
  • skid plates
  • sliders
  • racks
  • tents
  • awnings
  • other oversized/heavy items

By purchasing oversize items, you acknowledge and agree:

  • minor cosmetic shipping wear may occur
  • we cannot guarantee a "perfect" cosmetic finish after carrier handling
  • cosmetic issues may not qualify for return or replacement

At our sole discretion, we may offer:

  • partial credit
  • replacement parts/hardware
  • claim assistance with the carrier
  • other remedies

12) LTL / Freight Shipments (Important Receiving Instructions)

Freight shipments require additional handling and are subject to strict receiving requirements.

12.1 Delivery Access Requirements

It is the customer's responsibility to ensure the delivery location can accommodate freight delivery, including (as applicable):

  • freight truck access
  • a forklift, loading dock, or adequate unloading assistance

If delivery fails due to customer site limitations, the customer is responsible for any additional freight costs.

12.2 Freight Inspection Requirement (Before Signing)

The customer MUST inspect the shipment before signing the delivery receipt.

If damage is visible:

  • note the damage clearly on the delivery paperwork
  • take photos immediately
  • contact us before accepting whenever possible

Signing for freight delivery without noting damage may limit or eliminate the ability to file a freight claim.

12.3 Freight Items Are Final Sale Once Shipped

LTL/Freight items are non-returnable once shipped, except as required by law.

If damage occurs in transit, the appropriate remedy is typically a carrier claim, not a return.

13) Third-Party Vendor Policies (Including Seibon Carbon)

Some products are shipped directly from third-party vendors or manufacturers and may be subject to vendor-specific shipping, return, and damage policies.

13.1 General Rule

If a third-party vendor policy applies to your product and is disclosed or provided, that vendor policy may govern certain aspects of:

  • cancellations
  • return eligibility
  • restocking fees
  • claim requirements
  • timelines

If no vendor-specific policy is provided, our default Shipping & Returns Policy applies.

13.2 Seibon Carbon — Vendor-Specific Policy (Applies to Seibon Products Only)

Shipping & Backorders
Seibon tries to maintain a good stocking level to prevent backorders. However, if a backorder is necessary, Seibon will ship the order as soon as parts become available. Backorders must be canceled within five (5) days from when the order is placed, or before the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped.

Shipping Damage
Buyer must inspect packaging and products upon receiving them, then accept shipment and notate any damages/irregularities (crushed, torn, punctured, broken parts) on the freight bill or receipt in the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for carrier inspection. Do not refuse shipment or return without approval, as the right to make a damage claim may be denied. A signed receipt without notation may eliminate further damage claims. Discovery of damage after clear delivery becomes the responsibility of the customer.

All damages must be notified within 24 hours to:

  • the carrier (trucking company)
  • the dealer (TheYotaGarage)

In cases of damage with proper notation, the carrier determines whether to pay repair cost or replacement value after inspection. Replacement value is the amount paid and is not negotiable. Disputes about settlement amounts must be addressed with the carrier. Seibon is not liable for damaged product or settlement outcomes.

Shipping Errors
If the consignee receives an incorrect item due to Seibon error, consignee must inform the dealer within 3 days of receipt. Seibon will issue a call tag to pick up incorrect item(s) and ship correct item(s) at no additional charges.

Returns
Special orders cannot be returned. Return authorization must be requested within 3 days of receiving parts. Returned products must be received back within 10 days of issuing return authorization. No returns for parts that have been used, modified, painted, or installed. All returns are subject to a 30% restocking fee, plus return shipment charges. Original shipping and handling fees are not refundable. Approved returns may be for store credit only (as determined by Seibon). Defective items may be exchanged for the same item only. Returned goods should be insured for full value; refunds will not be issued for products damaged in return transit.

14) Wrong Address / Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • incorrect address
  • incomplete address
  • failed delivery attempts
  • refusal to accept delivery (not due to documented damage)

Then:

  • the customer is responsible for reshipment costs
  • restocking fees may apply (up to 30%)
  • original shipping costs are not refundable

15) Refused Deliveries

If a customer refuses delivery for reasons other than documented shipping damage:

  • the order will be treated as a return (if returnable)
  • restocking fees may apply (up to 30%)
  • shipping costs may be deducted from the refund
  • the customer may be responsible for additional carrier return fees

Freight/LTL items remain final sale once shipped.

16) Free Shipping (Orders Over $250)

Orders over $250 may qualify for free Standard Ground Shipping within the lower 48 United States.

Free shipping does not apply to:

  • freight/LTL shipments
  • oversize items
  • items with special handling requirements
  • vendor handling fees or restricted parts (when disclosed)
  • Alaska / Hawaii

Truck freight and oversize charges still apply unless otherwise noted.

17) Shipment Tracking

Tracking is typically provided within 3–5 business days after an order is placed.

Some items ship direct from manufacturers and may take 5–7 business days (or longer) for tracking to be provided.

18) Partial Shipments

We reserve the right to split orders into multiple shipments at our discretion, including when:

  • items ship from multiple facilities
  • some items are in stock and others are backordered
  • items cannot fit safely in one package

Partial shipments do not qualify as missing items until all tracking numbers have been provided and the shipment window has reasonably elapsed.

19) Policy Changes

We reserve the right to update or modify this Shipping & Returns Policy at any time without prior notice.

The version posted at the time of purchase will generally apply to that transaction, unless required otherwise by law.

20) Contact Us

For returns, cancellations, shipping issues, and order support, contact:

TheYotaGarage
Email: sales@theyotagarage.com

Please include:

  • your order number
  • your full name
  • a clear description of the issue
  • photos/documentation when applicable

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